Atenao

Customer satisfaction 2008

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All year long, translation agency Atenao has been asking its clients to report back to them, by filling in a customer satisfaction questionnaire. Each client, having purchased at least one translation throughout the course of the year, was asked to participate. The results can be seen below.

How would you evaluate the telephone reception?

Very good 74 % - Satisfactory 26 % - Unsatisfactory 0%

How would you evaluate the time delay given to receive a quote?

Very good 86,2 % - Satisfactory 12,1 % - Unsatisfactory 1,7 %

How would you evaluate the quality of our translations?

Very good 46,6 % - Satisfactory 51,8 % - Unsatisfactory 1,6 %

What led you to choose Atenao?

Reactivity 42.5 %, - Price 42,5% - Word of mouth/Recommendation- 12 % The expertise of our project managers – 12 %

Are you aware of the other services that Atenao provide?

Yes 45,76% - No 54,24 %

Would you say that, overall, you were satisfied with Atenao?

Yes 98,31% - No 1,69%

We would like to thank all of our clients who took the time to fill out this customer satisfaction survey. It will be a challenge to do better in 2009, but as always, we are aiming for perfection and hope to continue along the path of success.